LIMITED WARRANTY

At VIP SHED, we are dedicated to delivering high-quality backyard storage products that cater to our customers' needs. We meticulously control product quality during manufacturing to ensure that all items featured on our official website accurately reflect the actual products you receive.

1. Limited Warranty Coverage

This limited warranty is effective from the date of purchase and requires a dated proof of purchase (receipt). During the warranty period, we will replace any product or component that fails due to:

• Structural defects or manufacturing flaws.
  
• Material failure or significant fading under normal use.
  

2. Warranty Periods by Product & Brand

Please note that warranty periods vary depending on the specific product and brand:

Product CategoryBrandWarranty PeriodMetal & Plastic ShedsPatiowell10-Year Limited WarrantyResin ShedsKeterLimited Lifetime / 10-15 Years (varies by model)Patio UmbrellasPatiowell6-Year Limited WarrantyDeck BoxesPatiowell2-Year Limited WarrantyDeck Boxes & BenchesKeter2-Year Limited Warranty

3. Warranty Exclusions

This warranty is limited to product quality issues and does not apply to:

• Damage resulting from improper storage or incorrect assembly.
  
• Misuse, abuse, modification, or the use of incorrect cleaning methods.
  
• 
  Normal wear and tear, scratches, or damage caused by impact/accidents.
  
• Damage caused by natural disasters (hail, storms, tornadoes, hurricanes, floods, fires, etc.).
  
• Personal preference or dissatisfaction after the 30-day return window.
  

4. Important Terms & Conditions

• 
  Original Purchaser: This warranty benefits only the original purchaser and is non-transferable.
  
• Claims: After a claim is processed, the warranty period continues from the original purchase date (it does not restart).
  
• Proof of Issue: Customers must provide proof of purchase and evidence (photos/videos) of the quality issues to avail of the service.
  
• Official Channel: This warranty exclusively covers products ordered through VIP SHED.
  

Contact & Transparency

For immediate assistance or inquiries regarding our products, orders, or policies, please reach out to our team. We are committed to complete transparency.

VIP SHED :

Email: contact@vipshed.shop

Phone number: +1 (470) 899-4894 (US Support Line)

Business Address: HAILY INC, 13668 Valley Blvd E3, City of Industry, CA 91746, USA

Support Hours (PST): Mon - Fri | 9:00 AM – 6:00 PM (Pacific Standard Time)